Main24 Privacy Policy – Your Information, Our Responsibility

Introduction

Main24 is an online gaming platform trusted by many users across Malaysia. We understand that your personal information is extremely valuable, and we do not take this responsibility lightly. This Privacy Policy is provided to give you full clarity on how we handle your data — from the moment you register to your time as an active member.

By using the Main24 platform, you agree to the terms set out in this policy. We encourage you to read this document carefully in its entirety. Should there be any significant changes, we will notify you via email or an in-account notification.

What Information Do We Collect?

In operating the Main24 platform, we collect several categories of information to ensure a smooth, secure, and responsible gaming experience:

• Registration Information — Full name, date of birth, identity card number, email address, and phone number provided during account registration.
• Financial Information — Bank account details, deposit and withdrawal records, and transaction history on the platform.
• Identity Verification Data (KYC) — Copies of identity documents such as MyKad or passport to meet anti-money laundering compliance requirements.
• Usage Data — Login records, gaming activity, game preferences, active session times, and betting history.
• Technical Data — IP address, device type, operating system, browser, and other technical information collected automatically.
• Cookies and Tracking Data — Information collected through cookies and similar technologies to enhance user experience and platform security.

All data collection is carried out for legitimate, clearly stated purposes. We do not collect sensitive information such as biometric data or health information unless a specific need is communicated to you in advance.

How Do We Use Your Information?

The data we collect is used for the following purposes:

• Processing account registrations and verifying your identity as part of our KYC procedures.
• Processing deposits and withdrawals securely and on time.
• Providing effective customer support whenever you need assistance.
• Sending important notifications related to your account, promotions, and platform updates.
• Detecting and preventing fraud, hacking attempts, and suspicious activity.
• Complying with applicable laws and regulations in Malaysia.
• Improving our services, game features, and overall user experience.
• Analyzing usage patterns to improve platform security and usability.

Main24 never uses your data for purposes unrelated to platform operations without your prior consent.

Sharing Information with Third Parties

We understand your privacy concerns, and we only share your information in very limited situations:

• Integrated Payment Providers — Payment service providers working with main24 may receive transaction information necessary to process your deposits and withdrawals.
• Statutory Authorities — We may be required to disclose certain information to law enforcement agencies or statutory authorities when mandated by Malaysian law.
• Technical Service Providers — Technical partners who help us operate the platform infrastructure, bound by strict confidentiality agreements.

In all of the above cases, we ensure that recipients are bound by data protection obligations equal to or higher than the standards we adhere to.

Data Security and Encryption

Data security is main24's top priority. We employ multiple layers of protection to ensure your information remains secure at all times:

• 256-bit SSL encryption for all communications between your device and our servers.
• Multi-layered firewall systems to block unauthorized access.
• 24/7 monitoring of suspicious activity within our systems.
• Two-factor authentication (2FA) available for all member accounts.
• Regular independent security audits to identify and address any vulnerabilities.
• Passwords are stored using irreversible hashing methods.

While we take all reasonable precautions, no system can guarantee 100% security online. We therefore encourage you to also protect your account by never sharing your password and always using a secure network.

Use of Cookies

Main24 uses cookies to enhance your browsing experience and ensure the security of your session. The types of cookies we use include:

• Essential Cookies — Required for core platform functions such as login and secure navigation.
• Performance Cookies — Helps us understand how users interact with the platform for improvement purposes.
• Preference Cookies — Stores your language settings and display preferences so they do not need to be reconfigured each time.

You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some platform features.

Your Rights as a User

As a main24 member, you have the following rights regarding your personal data:

• Right of Access — You may request a copy of the personal data we hold about you.
• Right to Rectification — You may request a correction if any information we hold is inaccurate or outdated.
• Right to Erasure — In certain circumstances, you may request that we delete your data, subject to record-keeping obligations required by law.
• Right to Restriction of Processing — You may request that we restrict the processing of your data in certain circumstances.
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the main24 support team. We are committed to responding within 7 business days from the date your request is received.

Data Retention Period

Main24 retains your personal data for as long as necessary to fulfil the purpose of collection and to comply with legal requirements. In general:

• Active account data is retained for the duration of your active membership.
• Financial transaction records are retained for a minimum of 7 years to comply with Malaysia's financial regulations.
• KYC data is retained for a minimum of 5 years after account closure.
• Access and security logs are retained for 12 months for investigation purposes if required.

Once the retention period expires, data will be securely deleted or anonymized so that it can no longer be linked to your identity.

Privacy Policy Updates

Main24 reserves the right to update this Privacy Policy from time to time to reflect changes in legislation, industry practices, or how we handle data. Whenever significant changes are made, we will:

• Sending notifications to your registered email address.
• Displaying a clear notice on the platform's home page.
• Updating the "Last Updated" date at the top of this document.

Continued use of the main24 platform after any changes take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our privacy team. We are here to help and are committed to providing accurate and transparent responses as promptly as possible.

You may also visit the FAQ us for quick answers to frequently asked questions about privacy and account security.